FreshwaterSystems

Unfortunate that in 21st century they charge for shipping and returns EVEN when you buy over 150$ and direct from there website. If you go buy from Amazon, not only they pay to Amazon fee, but also offer free shipping and returns. Very bad business

Don buy the PH tester in the photos they are dried out and defective. The units will not calibrate no matter how long you soak them. Freshwater sent me two bad units then moved them to clearance. BE AWARE there is no refund on clearance items. Horrible company who posted lies on google reviews saying I did not want to calibrate the tips which is untrue I've been using these testers for years and tried to calibrate these pens over 5 days they don't calibrate and don't even read the same in the same testing solution. They then said they did not move the ph testers to clearance again another bold lie look at the pics below. They do NOT GIVE REFUNDS on clearance items. Terrible customer service knowingly selling defective product with no chance of a refund. Stray away

I am just amazed at how bad this company is. I ordered a PVC reducer, 3" to 1 1/2". They sent me a 3" to 1 1/2" reducer, but it already had a 1 1/2" threaded pipe glued into it. When I sent them a photo, they responded that they did not send what appears to a used product. As a customer I have never been accused of lying before. They may eventually accept their mistake, but their initial response is just terrible. I will never do business with them again, regardless if they do correct their error.

I needed a RO Mate 20 tank ASAP. They had one in stock at a great price. I'm in Connecticut. I ordered the tank online, on Thursday. Their tracking showed it left their facility that afternoon and arrived at my house on Saturday via regular ground UPS. Service, price and delivery time was amazing!

I purchased a new exact replacement water storage tank for my RO system. Amazon had them available but several people complained that the tanks they received were heavily dented or damaged. Freshwater Systems had the same tank at very competitive pricing and reasonable shipping cost so I decided to buy from then rather than Amazon and I'm very happy with my decision. The tank I received from Freshwater Systems was well packed and not a scratch or dent on it and I received it quickly. Thank you Freshwater Systems for the excellent customer service and pleasant buying experience.

I have been a loyal customer for years. I got a mineralization filter for my RO system and I noticed a CA Prop65 sticker on it with a reproductive health and cancer warning. When I asked if the warning was due to the materials in the housing or was it the filter? I got the runaround and they said it only applied to CA. So the materials don't harm non-Californians? How stupid. They said they didn't know and told me to call manufacturer. They were no help either and told me to call Fresh Water as the don't apply the stickers. So I guess I have to just suck up that my water supply may in fact cause health issues when in fact I bought an expensive RO system to accomplish safe and healthy water? These folks were golden until I got this right wing dismissive bull and apathy when I am concerned about my health. Not good folks.