General Supplies Inc.
website thubmnail of General Supplies Inc.

General Supplies Inc.Reviews 1,081

3.7

From the business

GSIstore is an online store operated by General Supplies Inc. to serve our internet customers. General Supplies Inc. starts its operation in 2005 from its mother company which has been in business since 1992. Located in City of Industry, California, we provide our customers quality products with very reasonable price and great personal attentions. As a small business, we understand each customer is just as important and we look forward to helping you solve your HVACR problems. We are also experts on locating hard to find parts that no one seems to want to help you with. Whatever your HVACR need is, let us know we'll do our best to help.


gsistore.com
Industry, California, United States
How would you rate General Supplies Inc.?
grey star
grey star
grey star
grey star
grey star

General Supplies Inc. Reviews Summary

General Supplies Inc. has a rating of 3.7 stars from 1,081 reviews, indicating that most customers are generally satisfied with their purchases. General Supplies Inc. ranks 2nd among HVAC sites.

service
2
value
2
shipping
2
returns
1
quality
2
This company does not typically respond to reviews

Instant Feedback

8,121 reviews
California
1 review
0 helpful votes
Follow Paul D.
Unfollow Paul D.
Send Message
Share Review
Report Review

I have not received my R22 2lb bottle and I've not been able to track it from the emails I've received saying track your order. No log in so I'm not able to log in and try from the site either.

Date of experience: July 30, 2025
California
1 review
0 helpful votes
Follow Francisco v.
Unfollow Francisco v.
Send Message
Share Review
Report Review

R22 refrigerant
June 11, 2025

Was delivered on time, is good making business with you guys, I will be using your store for more parts and services.

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
Follow DeWanna M.
Unfollow DeWanna M.
Send Message
Share Review
Report Review

Fast. Efficient. Genuine
June 7, 2025

Placed order, received shipping info, order arrived on time, perfect fit for the unit. AC is up and running again. Thank you for reliable service.

Date of experience: June 7, 2025
Pennsylvania
1 review
0 helpful votes
Follow Jacob M.
Unfollow Jacob M.
Send Message
Share Review
Report Review

Great Service
June 6, 2025

Placed an order online, thankfully they had it in stock, most places it was special order only. Order was packed well and shipped quickly, excellent service!

Date of experience: May 30, 2025
Alaska
1 review
0 helpful votes
Follow Donald L.
Unfollow Donald L.
Send Message
Share Review
Report Review

Need a different product.
October 17, 2024

I received my product in a very timely and professional manner and it arrived in great shape. I installed it, and although the load was.38 amps as measured with a Fluke 87and the device rating was.4 amps. The device failed immediately. I am going to have to call RIB and get some technical help, but it appears that the load is just too close to the rating of the device. General Supplies did a great job though.

Date of experience: October 17, 2024
Minnesota
0 reviews
0 helpful votes
Follow Dan C.
Unfollow Dan C.
Send Message
Share Review
Report Review

Great price and quick shipping
October 16, 2024

Very good pricing and very quick to get shipped, received before the estimated delivery date. I will definitely shop here again.

Date of experience: October 16, 2024
New York
1 review
0 helpful votes
Follow Aramis C.
Unfollow Aramis C.
Send Message
Share Review
Report Review

Good products
October 4, 2024

Good replacement products at a fair price thank u, repair was fast and efficient

Date of experience: October 4, 2024
Washington
1 review
0 helpful votes
Follow Marcella K.
Unfollow Marcella K.
Send Message
Share Review
Report Review

Fast service
September 30, 2024

Found the correct part, quick delivery. A bit pricey for a knob.

Date of experience: September 30, 2024
Florida
1 review
0 helpful votes
Follow Dave M.
Unfollow Dave M.
Send Message
Share Review
Report Review

Have not used part yet
September 16, 2024

Delivery was on time. 09/13/24. Have not used part yet.

Date of experience: September 16, 2024
Oklahoma
1 review
0 helpful votes
Follow Paul Y.
Unfollow Paul Y.
Send Message
Share Review
Report Review

Excellent
September 2, 2024

Had the part I needed. The order process was simple and quick. They shipped same day and I received product 2 days later. Very happy with the service.

Date of experience: September 2, 2024
Iowa
1 review
0 helpful votes
Follow Jeff F.
Unfollow Jeff F.
Send Message
Share Review
Report Review

Fan motor for furnace
June 4, 2024

Arrived in good time. Still need to install, but looks like the correct part!

Date of experience: June 4, 2024
Ohio
2 reviews
0 helpful votes
Follow michael B.
Unfollow michael B.
Send Message
Share Review
Report Review

On time delivery!
May 9, 2024

Quick to respond and deliver to our HVAC needs! Will order again very so

Date of experience: May 9, 2024
Illinois
1 review
0 helpful votes
Follow Wayne Q.
Unfollow Wayne Q.
Send Message
Share Review
Report Review

Heat
April 3, 2024

Got my part when promised and it worked, I now have heat.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
Follow Charles Y.
Unfollow Charles Y.
Send Message
Share Review
Report Review

Exactly what I had ordered
February 23, 2024

Great vendor, accurately described and in timely manner sent me the part I needed. I would use this vendor again and recommend to others.

Date of experience: February 23, 2024
Washington
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Send Message
Share Review
Report Review

Had what I needed when nobody else did,
February 3, 2024

While the website could be a little better for ordering by credit card, ordering was not too terrible, and shipping was OK.
Wish it would have been possible to order through Amazon

Date of experience: February 3, 2024
Wisconsin
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Send Message
Share Review
Report Review

Quality part
January 25, 2024

The part was here at the earliest date quoted and it was a fair price.

Date of experience: January 25, 2024
Oregon
1 review
0 helpful votes
Follow michael T.
Unfollow michael T.
Send Message
Share Review
Report Review

Easy, fast and trouble free
January 23, 2024

Its simple, find, order and receive -enjoy without issues

Date of experience: January 23, 2024
Texas
1 review
0 helpful votes
Follow Daniel X.
Unfollow Daniel X.
Send Message
Share Review
Report Review

Furnace Heating Elements
January 23, 2024

Product as described. Quick shipping. Fast Delivery.

Date of experience: January 23, 2024
Utah
1 review
0 helpful votes
Follow Greg I.
Unfollow Greg I.
Send Message
Share Review
Report Review

First time
December 29, 2023

I Was looking for some spark plugs for our sulfur burner and just by chance came across your web page my only hesatation was the fact I wasn't sure of your location andd I'm still not. I order them and they arrived in a timely fashion very impreesed Thank you for a quality exprience

Date of experience: December 29, 2023
Kentucky
1 review
0 helpful votes
Follow Jack S.
Unfollow Jack S.
Send Message
Share Review
Report Review

This scam company is a terrible excuse for a vendor
November 20, 2023

I purchased a part at $492.00 price tag. They charged an additional 65% ($269.00) prepaid shipping. No photo on the website (at that time).
Just a part number and a line that stated "this part is an exact replacement". So far, so good. 5 days later, after the part waited on the wrong dock for two days one hour from my house, (they also would not allow local pickup, although I asked repeatedly). When the part came, it was indeed a direct bolt-in replacement, but it was the wrong part for my furnace BTU requirement. In either case, (photo on the website) or (allow me to pick it up in person), this could all have been prevented. So... I refused the order. Now, their representative has informed me that I ordered the wrong part. Miraculously, a photo and a different part number shows up on their website. They say they are charging me a 20% restocking fee PLUS BOTH INBOUND AND OUTBOUND SHIPPING. I Already prepaid outbound shipping, but the email says they will deduct both ways shipping an the 20% restocking fee. What a great scam... Sell the wrong part, require a restocking fee, then double bill prepaid shipping, and keep the part. If you get a complaint, just change the web page to reflect the lie they are telling. All of this works out to $269 shipping times two, ($538.00), PLUS the 20% restocking fee, (almost $100) for a grand total of about $638.00, and they still get to sell the part again to the next fool. My advice is, never purchase anything from this company or its affiliated vendors. You will be sorry.

Date of experience: November 20, 2023