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iLookGlassesReviews 1,042

4.7

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iLookGlasses Reviews Summary

iLookGlasses has a rating of 4.7 stars from 1,042 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 11th among Eyeglasses sites.

service
74
value
5
shipping
5
quality
962
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Canada
1 review
0 helpful votes
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Customer for Life Experience
December 14, 2025

For a customer in Ontario to have such a great team on the West coast look after me so well. Especially when I had questions and to rely on their guidance.

The eyeglasses arrived in time before I left on my trip.
Will be back for sure. Continued success.
Martin m, Mississauga.Ontario.

Date of experience: December 4, 2025
Canada
1 review
0 helpful votes
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Glasses improperly made
December 11, 2025

Bought two pair of glasses on pai perfect, second pair had stripped screw in one stem. Called 1-800 number and did not appear to be interested in helping me. May not use again.

Date of experience: October 24, 2025
Zoey D. — iLookGlasses Rep
16 hours ago

Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues with your glasses and the experience you had with our customer service. This is not the standard we aim for, and we completely understand your frustration.

We’d love to make things right for you. We have sent you an email so that we can talk more about your order. Our team will be happy to assist you with a replacement or a resolution as soon as possible.

We appreciate your feedback and hope to have the opportunity to regain your trust.

Canada
1 review
0 helpful votes
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Good experience, good product.
December 11, 2025

From navigating the web site, finding a suitable pair of glasses, steering through the purchase process, and finally receiving my glasses through the mail, I found it all quite easy, efficient, and professional. I will return here.

Date of experience: December 1, 2025
Canada
1 review
1 helpful vote
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Fast, professional service
December 11, 2025

I received my glasses quickly and the lenses are perfect! I love the fact that glasses come in a free hard case and include a cleaning cloth!

Date of experience: October 1, 2025
Canada
1 review
0 helpful votes
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Ordering glasses was very easy. Good selection of frames and unbelievably great prices! For what I paid for 2 pairs of prescription glasses at iLookGlasses, I wouldn't have even gotten frames at most optometry stores! Service is great! Good follow-up after placing the order to confirm everything. Shipping was fast and the glasses were packaged nicely to ensure safe delivery! I will definitely be ordering from them again!

Date of experience: October 21, 2025
Canada
1 review
0 helpful votes
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Emergency service!
December 11, 2025

I lost my glasses and immediately contacted Look glasses to replace them. Their staff immediately understood my urgent need and I had new glasses in a few days,, even though I live in a remote mountain town. I am very pleased with the quality of the glasses iLook provides, their caring, and fast service.

Date of experience: December 1, 2025
Canada
1 review
0 helpful votes
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Pleased
December 11, 2025

I was a little worried about ordering my eyeglass prescription online, but the step-by-step instructions made the process very easy. When my glasses arrived shortly afterward, they fit perfectly—just as I expected after using the online viewer that let me "try them on" with a photo of my face.

Date of experience: October 1, 2025
Canada
1 review
0 helpful votes
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Excellant
December 11, 2025

The follow-up was great right from the start. They did what they said they would do.

Date of experience: December 1, 2025
Canada
1 review
0 helpful votes
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Very helpful and responsive answers to my questions, great variety to select from, and extremely fast shipping.

Date of experience: October 23, 2025
Canada
1 review
0 helpful votes
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Easy ordering
December 11, 2025

Both pair of glasses came and am satisfied with them both

Date of experience: December 1, 2025
Florida
1 review
0 helpful votes
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First time!
December 11, 2025

Wonderfully easy website! Chose what u liked filled in my prescription and received my new glasses within days! Very satisfied and will use again and recommend to all my friends😊

Date of experience: October 20, 2025
Canada
1 review
0 helpful votes
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Proper size
December 11, 2025

Everything went well from ilookglasses. I should have paid closer attention to the fitting site. Order to small.

Date of experience: December 1, 2025
Thailand
1 review
2 helpful votes
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Sunglasses
November 16, 2025
Updated review

Ordered 2 pairs of prescription sunglasses and both are great! Good value!

Date of experience: November 7, 2025

Sunglasses
November 16, 2025
Previous review

Ordered 2 pairs of prescription sunglasses and both are great! Good value!

Date of experience: November 7, 2025
Canada
1 review
0 helpful votes
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Great Experience!
November 16, 2025

Easy to order. Received exactly what I ordered. Received glasses when they said I would receive them. Excellent company. Will definitely order from them again.

Date of experience: November 6, 2025
Canada
1 review
1 helpful vote
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Progressive Lens
November 15, 2025

Interactions through emails and by phone were good but the finished product not so much. I have won progressives for many years and my eyes are really straining with this new pair. I have had them for a couple of months and I am still struggling with them.

Date of experience: November 5, 2025
Zoey D. — iLookGlasses Rep
4 weeks ago

Thank you for sharing your experience and for your kind words about our team’s communication. We are really sorry to hear that you're having difficulty with your new progressive lenses. That is definitely not the experience we want for you. Sometimes even small adjustments in fit, prescription, or lens design can make a big difference in comfort and clarity with regards to progressive lenses.

We would love to take another look and make things right in your order. We will send you an email so we can talk more about your order. Your satisfaction and vision comfort are very important to us!

Thank you again for bringing this to our attention, and we look forward to helping you see clearly and comfortably again soon.

Canada
1 review
2 helpful votes
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Wonderful service!
November 14, 2025

Long time client, always great service and products!

Date of experience: November 4, 2025
Canada
1 review
2 helpful votes
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Amazing customer service
November 14, 2025

I wasn't aware when ordering two pairs of glasses that one of them was smaller than the other. I was contacted before shipping to ensure that is what I wanted. They helped me choose another pair that was a better fit. So easy to work with, and quick replies to my messages. The glasses were perfect.

Date of experience: September 17, 2025
Canada
1 review
1 helpful vote
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Wonderful perfect eye glasses
November 13, 2025

It was my first time to order my prescription glasses online. Very easy procedures. I ordered 2 pairs with very good price. I received them at about 4 days, and fit me perfectly. Thanks, I will order it from you again. I have already told my friends.

Date of experience: November 3, 2025
Canada
1 review
2 helpful votes
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Always come through - Script from Cuba
November 13, 2025

So difficult when trying to fill a script from another country. Staff is always so helpful

Date of experience: November 3, 2025
Canada
1 review
1 helpful vote
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Customer for life!
November 13, 2025

Extremely prompt, courteous and helpful customer service. A truly joyful experience… will absolutely be a permanent customer. Glasses came quickly and are high quality. Looked exactly as described. Lense quality seems very good.

Date of experience: November 3, 2025