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iLookGlasses has a rating of 4.7 stars from 1,043 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 10th among Eyeglasses sites.
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For a customer in Ontario to have such a great team on the West coast look after me so well. Especially when I had questions and to rely on their guidance.
The eyeglasses arrived in time before I left on my trip.
Will be back for sure. Continued success.
Martin m, Mississauga.Ontario.
Bought two pair of glasses on pai perfect, second pair had stripped screw in one stem. Called 1-800 number and did not appear to be interested in helping me. May not use again.
From navigating the web site, finding a suitable pair of glasses, steering through the purchase process, and finally receiving my glasses through the mail, I found it all quite easy, efficient, and professional. I will return here.
I received my glasses quickly and the lenses are perfect! I love the fact that glasses come in a free hard case and include a cleaning cloth!
Ordering glasses was very easy. Good selection of frames and unbelievably great prices! For what I paid for 2 pairs of prescription glasses at iLookGlasses, I wouldn't have even gotten frames at most optometry stores! Service is great! Good follow-up after placing the order to confirm everything. Shipping was fast and the glasses were packaged nicely to ensure safe delivery! I will definitely be ordering from them again!
I lost my glasses and immediately contacted Look glasses to replace them. Their staff immediately understood my urgent need and I had new glasses in a few days,, even though I live in a remote mountain town. I am very pleased with the quality of the glasses iLook provides, their caring, and fast service.
I was a little worried about ordering my eyeglass prescription online, but the step-by-step instructions made the process very easy. When my glasses arrived shortly afterward, they fit perfectly—just as I expected after using the online viewer that let me "try them on" with a photo of my face.
Very helpful and responsive answers to my questions, great variety to select from, and extremely fast shipping.
Wonderfully easy website! Chose what u liked filled in my prescription and received my new glasses within days! Very satisfied and will use again and recommend to all my friends😊
Everything went well from ilookglasses. I should have paid closer attention to the fitting site. Order to small.
Ordered 2 pairs of prescription sunglasses and both are great! Good value!
Ordered 2 pairs of prescription sunglasses and both are great! Good value!
Easy to order. Received exactly what I ordered. Received glasses when they said I would receive them. Excellent company. Will definitely order from them again.
Interactions through emails and by phone were good but the finished product not so much. I have won progressives for many years and my eyes are really straining with this new pair. I have had them for a couple of months and I am still struggling with them.
Thank you for sharing your experience and for your kind words about our team’s communication. We are really sorry to hear that you're having difficulty with your new progressive lenses. That is definitely not the experience we want for you. Sometimes even small adjustments in fit, prescription, or lens design can make a big difference in comfort and clarity with regards to progressive lenses.
We would love to take another look and make things right in your order. We will send you an email so we can talk more about your order. Your satisfaction and vision comfort are very important to us!
Thank you again for bringing this to our attention, and we look forward to helping you see clearly and comfortably again soon.
Long time client, always great service and products!
I wasn't aware when ordering two pairs of glasses that one of them was smaller than the other. I was contacted before shipping to ensure that is what I wanted. They helped me choose another pair that was a better fit. So easy to work with, and quick replies to my messages. The glasses were perfect.
It was my first time to order my prescription glasses online. Very easy procedures. I ordered 2 pairs with very good price. I received them at about 4 days, and fit me perfectly. Thanks, I will order it from you again. I have already told my friends.
So difficult when trying to fill a script from another country. Staff is always so helpful
Extremely prompt, courteous and helpful customer service. A truly joyful experience… will absolutely be a permanent customer. Glasses came quickly and are high quality. Looked exactly as described. Lense quality seems very good.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues with your glasses and the experience you had with our customer service. This is not the standard we aim for, and we completely understand your frustration.
We’d love to make things right for you. We have sent you an email so that we can talk more about your order. Our team will be happy to assist you with a replacement or a resolution as soon as possible.
We appreciate your feedback and hope to have the opportunity to regain your trust.