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PromGirlReviews 872

2.6
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PromGirl Reviews Summary

Promgirl has garnered mixed feedback, with several customers praising the quality and timely delivery of dresses, highlighting their appeal for special occasions. However, significant concerns arise regarding their return policy, which is often perceived as unclear and overly restrictive, leading to dissatisfaction among customers unable to obtain refunds. Many reviews indicate frustration with customer service, particularly regarding delayed responses and a lack of support during return processes. Overall, while the company offers attractive products, their customer service and return policies require improvement to enhance overall customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
90
value
87
shipping
92
returns
57
quality
85
This company does not typically respond to reviews
Massachusetts
1 review
1 helpful vote
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Dress out of stock?
March 31, 2025

Ordered a dress two weeks before prom, on a Friday, expedited shipping. Called that monday(business day) around noon to make sure it was processed and found out it was out of stock?!? I didn't even get an email saying it was out of stock before then. Thank goodness I called. Bad business practice!

Products used:

Thankfully they gave a full refund, not store credit since it was their fault, and $20 coupon on a next order.

Date of experience: March 28, 2025
Simply D. PromGirl Rep
4 months ago

Hello Tina, If you could please send an email to support@promgirl. Com providing your order number, we would like to look into your situation.

New York
1 review
1 helpful vote
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Buyer be aware!
January 10, 2024

I ordered a dress for my daughter for her upcoming prom. We took proper measurements according to the website and ordered a size 4 dress. However, the dress that was received is closer to a 2 than a 4. My daughter is very petite, so there is no exaggeration with my assessment. Though very pretty, the dress has an insane amount of glitter. To further exacerbate this situation, I was charged an additional $175 for duty charges after paying $200USD for the dress, plus $40USD for shipping. I am in Canada, so imagine my surprise when this order came and the delivery person tells me that I need to pay $175 to receive my package! I spoke to UPS who recommended speaking to the company and asking them to absorb the costs. However after several correspondence with the company, the final verdict was that this was my responsibility. Had I been aware of these duty charges, I could have decided if that's a costs I wanted to pay. Now. I am left with a dress that does not fit her properly, and we will have to find an alternative. Spend your money elsewhere!
I know for me, I will never do business with this company again.

Date of experience: January 10, 2024
Customer S. PromGirl Rep
over a year old

Hello Vinetta,

I am sorry the dress did not fit, in researching our previous correspondence we were not aware that the dress did not fit or that the glitter was shedding, Glitter shedding is a normal process due to the type of fabric used. If you would like to return the dress please let us know and we would be happy to send you an email with the information needed to return the dress per our return policy. https://www.promgirl.com/pages/returns

In regards to the additional charges these charges are normal when shipping from the US to another country, they are assessed by the country in which it is shipping to.
This information can be found on the website under the shipping information. https://www.promgirl.com/pages/shipping

New York
1 review
0 helpful votes
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Prom Dress
June 27, 2023

The dress did not fit despite using measurements. When I returned it I was given a store credit that I will never have a reason to use! Nor would I want to after this experience.

Date of experience: June 27, 2023
New Jersey
1 review
0 helpful votes
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DO NOT WASTE YOUR MONEY
June 15, 2023

So by "Easy Returns" this business means you can send the dresses back for a store credit? NO refunds, even within the non-standard 10 day return window? (48 hours of which you need to leave for them to get back to you with an RMA before you can even ship your return...) This is not what "Easy Returns" means to an online consumer. It's not a return at all... it's shipping the merchandise back to the store to resell to another consumer. This is a pyramid scheme. Particularly when you consider what happens if you decide to use the store credit...

Playing this one step forward, if you assume the store credit is given in good faith... what happens if you order a dress using your store credit, that doesn't fit, that you want to return? Do you get your store credit refunded? Surely not - just more store credit. (And this company can re-sell yet another dress.)

It's clearly misleading. I am reporting this business to the BBB and calling my credit card company. Sad that this website preys on teenagers who may not know better. I'm a 35-year-old shopping for a bridesmaid dress and am blessed to be able to afford a $738 mistake, but I couldn't have when I was a teenager.

Date of experience: June 15, 2023
New Jersey
1 review
0 helpful votes
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My daughter ordered a prom dress from them. Unfortunately it didn't fit so she sent it back the next day. They take forever handling returns and they only giving store credit. My daughters prom is in two weeks…she's still waiting for store credit so she can't order a new dress. She is absolute devastated…and she's getting no help from their customer service department. PromGirl are going to ruin her prom because she will not be able to get a new dress in time, and she can't get her money back so she can go and buy her dress another place. Shame on you 'PromGirl.com'

Date of experience: May 15, 2023
Texas
1 review
4 helpful votes
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Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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They have very rude costumer service. I would not recommend at all. They shipped my dress later than 1-3 days. I then got my dress late and am not allowed to return or get compensated for it. It was my senior prom and I had to go out the day off to get a dress that I would actually have in time. They did not care at all and do not help.

Date of experience: May 10, 2023
New Jersey
1 review
1 helpful vote
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I would NEVER purchase a dress from a store that only offered store credit. They only offer you that for 10 days and then after that you get zero back! Horrible store policy and the employees are very rude!

Date of experience: May 5, 2023
Virginia
1 review
2 helpful votes
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I wasn't home when my daughter's order was delivered and she was away at college so I didn't even open until she got home the following weekend to try on graduation photo dresses. Neither fit, and I filled out request for return authorization. They asked for more information, even though the information they needed was on the request as I filled out the form on their website. They stalled, and now won't accept my return. Even if they did, they only give store credit. I will never have my daughter order here again.

Date of experience: March 27, 2023
Illinois
1 review
4 helpful votes
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My daughter spent $218 on a prom dress. The buzzer system in our complex doesn't work so I left a message to call when being delivered. The delivery company never called and tried to deliver 3 more times then sent the dress back to the company. They wouldn't let my daughter change the delivery address and wouldn't issue a refund. They told her she could have store credit. We never even touched or saw the dress and why on Earth would we ever buy anything else from such a useless company? DO NOT BUY FROM THEM!

Date of experience: March 13, 2023
Iowa
1 review
1 helpful vote
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My daughter's dress did not fit even though we checked her measurements before we ordered. We then complied with their return policy and they will not refund the money so I am out $350. The policy was not clear that I would not get a refund. What am I going to do with store credit?

Date of experience: March 3, 2023
New York
1 review
1 helpful vote
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Refused to take return
January 4, 2023

Promgirl customer service refused to issue a return authorization number when I requested one as per their written policy. Beware.

Date of experience: January 4, 2023
Virginia
1 review
2 helpful votes
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Terrible
December 13, 2022

I bought 2 homecoming dresses for my daughter to be sure of the size the end of September. I returned one and they received it 10/10/2022. It is now 12/13/2022 and I still have yet to receive my refund! 30 business days they say. I have sent several emails because you can't speak with anyone on a telephone! And to no avail I'm still waiting on my $200 refund! Never will I use this place again

Date of experience: December 13, 2022
Idaho
1 review
0 helpful votes
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DO NOT ORDER FROM THIS COMPANY
October 31, 2022

Canceled my order without notifying me, and when I reached out they said I had "a chargeback on a previous order" and they were no longer accepting orders from me; however, I made my account solely to order the one dress and had never previously ordered from them. They neglected to respond to my inquiry about the chargeback. My mother ordered 3 dresses from them a few years back from a different account. Only two dresses came in, and the box was undamaged. Support was rude and swore that all three dresses were in the box and basically called my mother a liar. They refused to refund her for THEIR mistake. DO NOT use this website unless you want to get SCAMMED!

Date of experience: October 31, 2022
Louisiana
1 review
1 helpful vote
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Great company
October 25, 2022

I bought a dress for a ball and it was promptly shipped also the dress arrived in a box and they carefully package my dress. I have no complaints whatsoever, I'm very satisfied with my order. I buy formal dresses all the time and this is buy far the best shipping/packing experience I have ever had. Henris formal dresses company, shipped my $400 dress in a bag, so I'm definitely buying from this company again.

Date of experience: October 25, 2022
Missouri
1 review
0 helpful votes
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My daughter's dress had the "security ribbon" attached in such a way that she couldn't try the dress on without cutting it on one end. That voided their so called Return Policy even though the tags were still on the dress and it was obvious that it had not been worn and was in a SMOKE FREE home. I had to pay to have the dress returned to me. I will never purchase from them again.

Date of experience: October 20, 2022
California
1 review
2 helpful votes
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Crappy Return Policy
September 26, 2022

You have 5 days to return from the date of the Fed Ex package date even if you do not receive it... we spent $260 on a dress that we now cannot return and it's still in original packaging. I would shop other places - this site is really expensive with an intentionally short return policy (the shortest I have ever seen) so you're screwed and no exceptions. Don't order from this site.

Date of experience: September 26, 2022
Texas
1 review
4 helpful votes
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Awful
July 18, 2022

Bought a dress for my birthday party. Grandma got covid and passed away a few days ago so I had to cancel my party. I requested a return label a day too late. The "manager" that had called me back said "sorry for your loss but there is nothing we can do" and hung up on me. Don't bother with this company.

Date of experience: July 18, 2022
California
8 reviews
2 helpful votes
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Scammers
July 6, 2022
Updated review

The discrepancy is exactly why I'm not entitled to return it, and i did all the weirdo steps you demanded like have a textile expert look at it and confirm that it was not at all the material or color i ordered, and yes, my card did side with me given all this.

Date of experience: July 6, 2022

Criminals
March 16, 2022
Previous review

I ordered a dark red-maroon satin dress as pictured on their site, and they sent me a bright purple dress in a rough/matte finish (not satin). They refuse to refund me although the item is totally different than I ordered because it was marked as 'final sale,' and they refuse to acknowledge the law that even if an item is marked 'final sale,' it still has to be the actual same item advertised and ordered, which is it is not! I never got the item I ordered yet they refuse to refund me.

They also broke the timely delivery law yet refuse to refund me on these grounds either. The shipment was delayed past arriving 30 days from the order being placed and then they said it would be shipped by 2/25, but it actually wasn't shipped until 3/1 and they did not provide me a second update on the late shipping that I could approve or deny, but they also refuse to refund me on these grounds.

I've been going back and forth with them for weeks now on what should be a simple matter since it's the basic law in the US.

Date of experience: March 16, 2022
Virginia
1 review
2 helpful votes
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Be sure to request RMA within 7 days or you are completely out of luck. Customer Service is not at all understanding or helpful. I offered to pay restocking fee or store credit and they said flat NO. Even the Director of Customer Service didn't care.
Dress ARE NOT standard sizes. My daughter is a standard size 8. One dress was way too small and the other was small in waist and big in bust (and she has a bust).

Date of experience: May 27, 2022

From the business

We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.


promgirl.com
Middletown, DE