Reservation Counter

I should have booked directly with hotel. No reason to book this way and be charged $17.99 without my knowledge. Only learned of this charge when I received confirmation under cancellation section.

Upon check in we were told the additional fee's would be almost the same as the nightly rate for the amenities and parking. NO where did it state this when it was booked. We were told we owed over $350.00 for our 3 night stay. WTH! When I called to inquire they told me "sorry, there's nothing we can do" I left it up to my CC company to decide. Use another service.

I much appreciated the ease of using the site for Reservationcounter.com. It described the rooms, presented pictures, and various costs. Their cancellation policies were under each room, so I didn't have to look elsewhere for them.

Easy to use and got a better price then other places I was searching but I did not realize until after my confirmation was received that they charge a fee

Zero Stars. Unfortunately, they make you pick minimum 1 star. Lots of red flags. I was made to think I was booking directly with the hotel, when asking questions, the person on the phone had to put me on hold while they looked up the rooms to share what they included, the agent also spoke so fast as to confuse you and get you off the phone, making me feel like it's a scam. Only when I was transferred to a "colleague" to answer shuttle questions, was I made aware that I was transferred to a third party travel agency from the original travel agency. I am now in conversations to get my full refund as they say it can take up to 10 business days. They charge the amount in full, I cancelled within 30 minutes, they say there is nothing they can do. Do Not Book with them. When travelling, please book with hotels directly. Support Local.

The site, worked fine, however, it also is not very clear WHO it is. I still cannot figure out who this represents is it a third party site, that books reservations or what is it. Once you've booked it sends you a booking confirmation and invoice, but then never follows-up to send a final payment. Obviously it took my Credit card, it shows the amount but then NOTHING... I would not use again as it is not friendly to go back and find follow-up information.

I did select 2 guest and 2 rooms. But it gave me options for 4 guests total. I was on a time crunch so! Went ahead and booked it anyways but there should be more clarification on the front end of "total guests" vrs "guests per room".

Good-no problems once I got it all figured out. I am looking forward to our family function on the island as it will be our 50th wedding anniversary and everyday is a challenge at our age so we are very excited that our children will be able to join us.

Friendly, Precise, knowledgeable and prompt. Overall, just a pleasure to speak with. She apologized for for a tiny cough that was temporarily causing a problem. She seemed genuinely interested in helping.

Needed to book rooms for extra guest on a family trip and I went the traditional methods, Expedia. I was unable to get the room for the dates I needed. Coming directly to the site was a quick and easy experience for booking. Hoping this is one of the best vacation experiences for me and my family.