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Rugs USA Reviews Summary
Rugs USA has a rating of 3.2 stars from 2,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 13th among Home Decor sites.
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I ordered a rug and then turned around and order the exact same rug and the colors were insanely different and when I say insanely one is a cream color and the other is brown. I have Photos and sent them to Customer service. In order to get the correct rug, they said I had to pay $55 to return the one I had. The rug is disgustingly gross it looks like it came from the Dollar General.
Ordered a rug on 2-26. Checked on the shipping for the product on 3-3. Couldn't log into the website, website would not send a verification code to any of my emails. Contact customer service via chat, they said, " looks like that order is cancelled". No emails, no calls, just cancel. Then I ask CS to get me logged into their website so I can pick out another rug, they won't even help get me logged in.
NEVER BUY FROM
We purchased two (identical) non-washable rugs. The colors were not a good match, though the pattern was a good match. Unfortunately, they are lying next to one another. The other thing is that they sides "warp", meaning they don't do well lying flat.
We should be able to star the ones we like then compare them. Although, your recently viewed is better than nothing.:-)
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
Love the option to "try in my room". It takes the guess work out of wondering what it would look like.
Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.
Arrived quickly and the whole process was easy. I would recommend RUGS USA for the selection and the prices.
Easy website to navigate.
Beautiful selection
Customer service was very easy to deal with. Responses were very quick.
Easy to find items by size and shape. My daughter struggled to choose a rug design, however, as a lot of them were similar!
Great selection of rugs, colors shown are exactly what I received.
I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.
Website is easy to use. Can filter and sort. Have had good experience before, as well.
Great rug at great price - really love the colors and it is a great fit for my room
Love the huge variety of rugs to choose from. The hard part was picking my very favorite out of all my favorites.
Its great! It arrived and unrolled easily. Didn't need a pad either.
Looking forward to seeing the rug in place - it is for our son & daughter in law's new home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dave,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear that you’re not 100% happy with your rug! This is not the experience we want for our customers. The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support