Rugs USA has a rating of 3.6 stars from 2,525 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 11th among Home Decor sites.
Ordered a rug on 2-26. Checked on the shipping for the product on 3-3. Couldn't log into the website, website would not send a verification code to any of my emails. Contact customer service via chat, they said, " looks like that order is cancelled". No emails, no calls, just cancel. Then I ask CS to get me logged into their website so I can pick out another rug, they won't even help get me logged in.
NEVER BUY FROM
I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.
Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
Love the option to "try in my room". It takes the guess work out of wondering what it would look like.
I'm very unhappy with my purchase because the shipment time took longer than previously told. The rugs were uneven and measurements were off. I purchased the premium padding which is not padded at all and it was bigger then the actual rug so it had to be cut down.
Ordered June 6, was told it would deliver around June 26, and have neither heard or received anything since... its now July 19
Edit* they reached out to me and refunded my money, definitely would have preferred the rug but I do appreciate that I got my money back. I changed my 1 star rating to 4
This is not the experience we want for our customers.
Someone will be reaching out to you directly regarding this concern.
Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices. My three area rugs arrived without incident, and in a timely manner. They were as described. I am very, very happy with Rugs USA, and will definitely buy from them again
Hi Donna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices
Easy online shopping experience. Using the filter feature helped find several rug designs and styles faster, according to my specifications. For each rug choice I clicked on, I appreciated seeing multiple pictures of that rug in actual room settings — featuring actual people and actual furniture. Greatly helped me evaluate color, texture, size, etc. Received rug sooner than expected. Actual area rug's colors match online pictures, thank goodness! (Photo accuracy is so important!) Highly recommend. Would definitely buy again!
I emailed to ask about dimensions and was answered within the hour, very helpful! So customer service was great
The product itself though looks used, as if it's been walked on for a year or two already, a little dirty/dusty looking
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Well built site. I really appreciate it :) Easy to keep track of previously viewed rugs and does a good job suggesting similar rugs/patterns based on the one I'm currently viewing. Made me feel confident I was getting the right rug for the best price without missing out on something buried deep in the website.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.
Hi Maribel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support