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Rugs USA

Overview

Rugs USA has a rating of 3.6 stars from 2,525 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 11th among Home Decor sites.

service
485
value
53
shipping
59
returns
46
quality
2,480
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21,819 reviews
How would you rate Rugs USA?
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Illinois
1 review
0 helpful votes
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Ordered a rug on 2-26. Checked on the shipping for the product on 3-3. Couldn't log into the website, website would not send a verification code to any of my emails. Contact customer service via chat, they said, " looks like that order is cancelled". No emails, no calls, just cancel. Then I ask CS to get me logged into their website so I can pick out another rug, they won't even help get me logged in.

NEVER BUY FROM

Date of experience: March 1, 2025
New York
2 reviews
0 helpful votes
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Great pricing with special sales!
July 3, 2024

I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.

Date of experience: June 23, 2024
Virginia
3 reviews
7 helpful votes
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Good Buy
July 23, 2024

Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.

Date of experience: July 13, 2024
Texas
1 review
0 helpful votes
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No issues thus far. Accurate product description and timely shipping
September 8, 2024
Updated review

The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.

Date of experience: August 29, 2024

Love the option to "try in my room"
July 16, 2024
Previous review

Love the option to "try in my room". It takes the guess work out of wondering what it would look like.

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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I'm very disappointed in quality
March 10, 2022

I'm very unhappy with my purchase because the shipment time took longer than previously told. The rugs were uneven and measurements were off. I purchased the premium padding which is not padded at all and it was bigger then the actual rug so it had to be cut down.

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2022
Rugs USA C. Rugs USA Rep
over a year old

Hi Maribel,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Ohio
1 review
0 helpful votes
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Still no rug
August 18, 2022

Ordered June 6, was told it would deliver around June 26, and have neither heard or received anything since... its now July 19
Edit* they reached out to me and refunded my money, definitely would have preferred the rug but I do appreciate that I got my money back. I changed my 1 star rating to 4

Date of experience: July 19, 2022
Rugs USA C. Rugs USA Rep
over a year old

This is not the experience we want for our customers.
Someone will be reaching out to you directly regarding this concern.

New York
2 reviews
0 helpful votes
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Excellent transaction
August 7, 2021
Updated review

Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices. My three area rugs arrived without incident, and in a timely manner. They were as described. I am very, very happy with Rugs USA, and will definitely buy from them again

Date of experience: August 7, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Donna,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support


Website was easy to navigate
July 18, 2021
Previous review

Website was easy to navigate. Also, you could enter specific criteria, helping to narrow down your choices

Date of experience: July 18, 2021
New York
3 reviews
0 helpful votes
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Great Experience
November 1, 2021

Easy online shopping experience. Using the filter feature helped find several rug designs and styles faster, according to my specifications. For each rug choice I clicked on, I appreciated seeing multiple pictures of that rug in actual room settings — featuring actual people and actual furniture. Greatly helped me evaluate color, texture, size, etc. Received rug sooner than expected. Actual area rug's colors match online pictures, thank goodness! (Photo accuracy is so important!) Highly recommend. Would definitely buy again!

Date of experience: November 1, 2021
Canada
1 review
0 helpful votes
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Okay…
September 15, 2021

I emailed to ask about dimensions and was answered within the hour, very helpful! So customer service was great
The product itself though looks used, as if it's been walked on for a year or two already, a little dirty/dusty looking

Date of experience: September 15, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Karen,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Utah
1 review
0 helpful votes
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Well built site. I really appreciate it :) Easy to keep track of previously viewed rugs and does a good job suggesting similar rugs/patterns based on the one I'm currently viewing. Made me feel confident I was getting the right rug for the best price without missing out on something buried deep in the website.

Date of experience: March 18, 2022