SoufeelReviews 913

I ordered a Mother's Day gift on 5/4 and paid extra for the shipping. Let's just say I still have not received the package! They promised 5/19 at the latest. Customer service is not helpful. You're just going back and forth with a robot. My package has shown "at local post office" since 5/22 and all they can tell me is "it's on its way and their logistics team is expediting the issue with the carrier and they also have a high demand of packages". They refuse to give me a refund even though I some how paid extra for shipping insurance which I thought would cover. I wish I had did my research before buying but lesson learned! I hope this will help someone else!

Placed my order on 4-29, and paid for expedited shipping to have it here in time for mothers day. I still have not received my order and trying to contact their customer service has only gotten me a bunch of bogus about import restrictions and taxes. I get things take time but it should have been delivered over a month ago and they continue to tell me to just wait for my package. Absolutely atrocious. Do not give these people your money. I've canceled the credit card and contacted my bank about the charge for an order I never received.

I purchased the wood revolving picture well over a month ago and the package never arrived. I visited the website to submit an inquiry and the page it brought me to was a video of "Loading..." which would run forever. It would never direct you to the submit an inquiry page. SCAM! Do not purchase.

Ordered a Mother's Day gift over 6 weeks ago and there is still no sign of the order. Customer service is nothing but ChatGPT written, automated responses. Stay away!

Item showed up well after the original delivery date. After talking with customer support their reason was for quality control. Item showed up broken with pictures out of order. Customer service is terrible.

These guys don't tell you that products are dropshipped from China. Just echoing what the rest are saying. Do not buy from these scammers.

It is not made carefully. It does not look as shown in the website advertisement. The wire, glue and microchip spoil the look. It could have been hidden behind photos. And the photos themselves are not symmetrical. This product is sold everywhere, in all marketplaces. But I thought it would be neater here. I was wrong.

WORST EXPERIENCE EVER. SO I PLACED AN ORDER FOR A VALENTINE'S DAY PRESENT 3 WEEKS PRIOR THINKING THEY SHIP FROM THE US IT WILL GET HERE ON TIME TO SURPRISE MY NEW GF, I HAD PREVIOUS USED THEIR SERVICES A YEAR PRIOR FOR MY EX GF SO FOR THE NEW ORDER THEY SENT IT TO THE EX GF'S HOME AND NAME, AND I REALIZED TOO LATE, SO WHEN I CONTACTED THE SHIPPING COMPANY AND UPDATED IT, THEY CONTACTED THEM AND RECHANGED THE SHIPPING ADDRESS. THEY DELIVERED IT 2 MONTHS FROM ORDER DATE. I DISPUTED ON PAYPAL BUT PAYPAL FAVORED ON THEIR END SINCE THE ITEM WAS SHIPPED AND DELIVERED, AND DIDN'T CARE IF IT WAS TO THE WRONG ADDRESS. WILL NEVER USE THEIR SERVICES AGAIN! I CAN'T TELL YOU HOW MANY TIMES I HAD TO TELL THEM THEIR MISTAKE BUT NO OWNERSHIP.

This company is an absolute nightmare to deal with. I paid extra for expedited shipping, $24.95, to be exact, because I needed my order for an important event. Nowhere in the ordering process did they mention a hidden production delay, so I expected my package on March 12. Instead, it arrived on March 17, far too late to be of any use. When I rightfully requested a refund, they flat-out refused, leaving me stuck with worthless products I no longer needed due to them arriving AFTER the event I bought them for. To make matters worse, their customer service is beyond infuriating! I sent multiple emails asking for help, only to receive the same robotic, useless response each time. This company is deceptive, unprofessional, and a complete scam. Save yourself the frustration and take your money elsewhere.

This company is horrible! Product took over a month to be delivered, customer service was unresponsive until PayPal got involved then refused to refund even though the product is damaged, of low quality and over a month late. Spend your money elsewhere!

Where do I even begin? All of the other 1 star reviews are spot on. The customer service is absolutely absurd, likely the worst I've dealt with. The responses they provide are so generic, they seem automated and clearly show no sympathy for consumers who are paying customers, expecting there items to come at a certain time. I ordered an item on 1/28, hoping it would be here by Valentine's Day since it was expected on 2/10. It's 2/13 as I'm writing this, and the expected delivery is saying it's abnormal and unpredictable now. Utterly ridiculous. Not only will it be late, I now have no idea where it's at or when it will get here. To top it off, I tried contacting customer service on every platform they have, and they refuse to respond. I advise anyone to stay away from these guys, at the very least until they rework their correspondence with customers. Wouldn't recommend this to my worst enemy.

They trick you into thinking that your order would be delivered by a certain time then once you order you receive info that it will be delayed. Then they ask do you need it sooner only to tell you no. I can't cancel the order because it's basically personalized. They ruin the gift idea because of the delay in time. I want my money back but I'm stuck with receiving something I don't want and it won't deliver until two weeks after the special occasion. DO NOT ORDER UNLESS YOU ARE FINE WITH RECEIVING SOMETHING 2 MONTHS LATER ‼‼‼

This company is extremely dishonest and unreliable. I placed an order for Valentines day almost a month in advance and "expected delivery date" was showing up as 2/4/25. Firstly, the most shady thing was that I never got a confirmation email for the order.

Less than a week before Valentines day, they are informing me that the main gift item won't be available until NOVEMBER 15th and the remaining items won't be delivered until after Valentines day. With only 4 days left, I am now pretty much out of options for any customized gifts.

I bought several of their custom fridge magnets that play songs. The images look fine if you upload your own pic (don't use their stock album cover images, they look terrible)... But the sounds is SO BAD. And I bought the pro version for better sound. It is way too loud and sounds like it is blasting through a tin can. If they at least had a volume button, that would help. Would be kinda cute if it lightly played music. But the blasting terrible sound is painful. Too bad too, it's a really fun idea.

I ordered two items on December 13,2024 and was lead to believe they were "standard" shipping for Christmas. It's now January 11,2025. After NUMEROUS emails back and forth and automated emails telling me my order is undeliverable I have requested a refund. If your gut says it's a scam, it probably is. I'm out the € and look like a fool with my Mother inlaw as they were gifts for her. In addition, they sent us on a wild Goose chase looking for thisnfor 2 weeks. They said it was here and to contact our local provider. We went to our bpost location, parcel lockers, and a private delivery business. AND we called a number they provided multiple times ( which no one answered of course)
I've attached correspondence. I started messaging them on December 28th, 2024.
REALLY BAD experience. 👎

Utter garbage customer service and business
Paid for an order a full week before the 23rd of December as it was a gift for my 90 year old grandma, it has still not arrived and now the inept customer service is talking about charging me 30% to refund me. I have said no twice on 2 emails, and they have proceed to suspend my order. Truly truly garbage company.

Was guaranteed delivery well before Christmas! It's Christmas Day and not only is it still not here the delivery service claims to have made several failed attempts which is a lie! I've been here all day everyday and my camera can even prove that! To rob people during Christmas you should face a firing line

I ordered beginning of December and mid December I received an empty box. I know that mistakes happen so I contacted customer service for them to tell me they could get another one out and I would receive it in around 20 days due to needing to make another one and get it shipped out. I let them know that this was a gift and it will now not be received in time. I asked for a full refund. They told me that manufacturing is costly and that they would only give me a refund of the product and not for the product, shipping, and insurance that I paid for. They are telling me that I am losing $15 for receiving an empty box in the mail which is clearly not what I ordered. This is asanine to pay partially for something I never received. They can't even prove that it was ever made. There's no mock product of what I ordered, nothing. I can't call and I only receive emails from a customer service representative at around 3am. It takes a day for each correspondence. I've ordered from here before and did not have an issue but I will never order from here again due to needing to pay for their mistakes.

Placed an order and had a small error contracted then right away and they said they're unable to do anything to the order. I had to cancel the order and pay a restocking fee which was 25% of the order total. Will never order from this company again! STAY FAR SWAY FROM THEM!