The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
I ordered a hoodie on 12/28/24. I received that hoodie on 6/30/25, OVER 6 months from placing the order. I communicated with Teespring from late January forward trying to get updates and was told they were overwhelmed and working on the issue to get me my product ASAP but I could have a refund if I didn't want to wait. At first I waited because I really wanted this hoodie because I love the content creator I ordered from & the artwork. But as time dragged on, when I did start asking for a refund they ignored that request until over a month from when I first started saying I wanted a refund, my product shipped & then I had to wait i er two weeks for it to get to me. The artwork is great, but the hoodie is sized on the small side of expectation, the printing quality is middling, and the experience atrocious. I'll never order through TeeSpring again & I would never recommend anyone else do so either.
If you want to purchase or print something from Spring, don't count on it coming anytime soon. I have an online store and ordered tees for my subscribers in May, a month later, the items hadn't been printed yet. Customer service takes days to respond on top of this. This has been an issue for quite a while now. I chose Spring originally because of their seamless integration with apps such as Instagram and YouTube but it is such a pain now.
We appreciate your sharing your experience and we sincerely apologize for the delay and any frustration it’s caused. If you’d like an update on your order, please reach out to our Experience Team at fanhelp@spri.ng with your order number or the email used at checkout.
Thank you for your feedback and we’re working hard to improve the experience for all creators and customers.
30 days behind on some stickers and shirts. I was finally given tracking for the stickers but they've sat for a week without moving since then. I will NEVER order from them again.'
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Tspring, fold it up and call it a wrap, you are a cancer to the industry. I hope you have a prop 95 warning lol.
We’re very sorry to hear about the delays with your order and the frustration this has caused. That’s certainly not the experience we aim to provide, and we truly apologize for the inconvenience.
We understand how disappointing this situation must be. If you haven’t already, please reach out to our Experience Team at fanhelp@spri. Ng so we can look into your order and work toward a resolution.
Thank you for your feedback — it’s important to us, and we’re committed to improving the experience for all of our customers.
I'd give them 0 stars or negative stars if I could. Absolutely horrible and completely unreliable. If you give them money for a product, kiss that money goodbye. You'll never get anything from them but lame excuses about production issues. I ordered on November 7, emailed them on December 30, on January 30 and again on March 20, and have received nothing but hollow promises. Save your money. Go somewhere else.
We sincerely apologize for the frustrating experience you've had with us. We understand how disappointing it is to place an order and not receive your product in a timely manner. This is not the standard we aim for, and we are truly sorry for the delays and lack of communication you’ve encountered.
We take your feedback very seriously and are currently reviewing your case to understand what went wrong. If you’d like to discuss this further or need assistance with a resolution, please contact us directly at fanhelp@spri. Ng. We’re committed to making things right.
I have been waiting for an order fulfillment for 2.5 months now and all I receive is apologies and "lip service". This is a scam and I will never order from them again.
Thank you for your feedback and we understand how disappointing it is to wait this long for your order, and we sincerely apologize for not meeting your expectations. This is certainly not the level of service we strive to provide.
Please know that we take your feedback seriously and are actively working to resolve your order issue. If you'd like, please contact us directly at fanhelp@spri. Ng so we can assist you further and ensure this is addressed promptly.
EVERYTHING about this company is inferior. Shipping, product, and customer service. One customer waited 7 months to get their product. I had to issue a refund. Another customer sent a pic of their shirt and the printing was TERRIBLE, it took that customer 3 months to get their product. Don't try to cancel. They will make it impossible. It's been two months and I have still have not been able to get my account deactivated or the domain transferred as requested..
Thank you for your feedback, and we sincerely apologize for the issues you've faced with shipping, product quality, and customer service. This is not the experience we aim to provide, and we’re committed to improving.
We understand the frustration regarding account deactivation and domain transfer, and we’ll prioritize resolving these for you as quickly as possible. Please reach out to creatorhelp@spri. Ng so we can assist further.
We appreciate your patience and hope to regain your trust.
Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your negative experience and understand your frustration. We take allegations like this very seriously and are committed to providing quality service and support to all of our creators and fans.
We would appreciate the opportunity to learn more about your specific situation and address any concerns you have. Please feel free to reach out to our experience team at fanhelp@spri.ng
We strive to deliver a positive experience for every customer, and we’re committed to resolving any issues promptly and fairly.
This company is a terrible company. I designed this for the loss of my brother and my sister in law got this version instead. Left is what I designed and right is what she got, remind you I lost my brother in a mass shooting. This was made in memory of him. How as a printing technician are you going to print the WRONG design and then say " eh, that's good enough" You had ONE JOB! She ordered five garments and ALL of them came out different. When my BF called, he basically was told to bleeping bad. What good customer service. ZERO STARS, DO NOT RECOMMEND.
Thank you for providing this feedback and were deeply sorry for any trouble this may have caused. Our fan experience team is always happy to investigate should any issues arise. Please contact them with these photos and order number directly via email at fanhelp@spri.ng.
We look forward to resolving this for you soon!
I ordered a sweatshirt from Teespring and the one I got had what was clearly a misprint. The print was fuzzy and looked double-printed: not at all what was advertised. I requested a refund and didn't get a response for 7 business days. Finally, they said I could get a refund, so I confirmed that I wanted one. At the time of this writing, 19 business days since I sent that confirmation, I still haven't received a refund. This is among the worst experiences I've ever had with an online merchant. Stay away. They're basically con artists stealing your money. I lost over 40 bucks for nothing.
Thank you for providing your feedback and we're sincerely sorry for the delay in response. Please feel free to head over to our site to be connected with an agent via live chat for faster assistance. You may also find our form here https://support.spri.ng/form/fan-contact/?utm_source=faq to be connected with an agent as we are always happy to investigate any issues that may arise.
We look forward to resolving this for you soon!
I have made designs about Mexican culture. And nothing on the designs have been copyrighted. However, every single time I make the design and launch the listing within 1/2 an hour, my listing is removed. It makes me wonder if Teespring has something against Mexico or Mexicans... food for thought. I'm currently looking for another site that doesn't have these biases
Thank you for providing this feedback and we truly apologize for any trouble this may have caused. Our creator experience team is always happy to investigate the issue and provide some clarification on the situation. Please feel free to contact them directly via email at creatorhelp@spri.ng with your account information so they can assist further.
We hope to hear from you soon!
I am a vendor and used to use TeeSpring, I currenlty (today actually) recieved three designs from them that I was going to send out to my customers. One of them had a knife cut through the middle of the design, another had a yellow stain on the collar and the third one was actually surpringly fine. They also stole money from me when I was at checkout, saying that my discoutn code worked but then charged me the full amount anyway.
THIS SITE SUCKS DO EVERYTHING IN YOUR POWER TO STAY AWAY FROM TEESPRING!
Thank you for providing this feedback and we truly apologize for any inconvenience this has caused. Our fan experience team is always happy to offer a resolution should any issues arise. They can be contacted directly via email at fanhelp@spri.ng please be sure to include your order information as well.
We hope to hear from you soon and get this resolved as quickly as possible.
I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!
I can't sell anything because they keep disabling my listing. For no reason. FIX YOUR WEBSITE. NOBODY LIKES YOU TEESPRING
We're so sorry to hear your experiencing issues with your listings. Our support team is always happy to help should any issue arise. Please feel free to contact us directly via email at creatorhelp@spri.ng with your account information so we can assist further.
We hope to hear from you soon!
Ordered a Hocking Hills T Shirt off their Spring website and they couldn't print it right 3 times. They are beyond incompetent. Then, even though the issue was never resolved, they just decided to ignore my further request for help. Avoid at all costs.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate your bringing this to our attention. Our fan experience team strives to provide exceptional customer support and were always happy to provide a resolution that works best for you.
Please feel free to contact us direct via email at fanhelp@spri.ng with photos so we can escalate to the appropriate department. We hope to resolve this for you soon!
Had to exchange a tee-shirt gift for my husband and was so impressed with the help I received in customer chat. They were fast, helpful and it only took a few minutes. Also the shirt was very nice quality and arrived quite fast. I will order from them in the future.
HORRIBLE HORRIBLE HORRIBLE Customer Service! I began reaching out to "spring" about a typo in my description on my merch site September 12,2023 and Maria answered via their Zendesk. I continued to ask about "How to correct the typo in my description" throughout September. After several emails. Finally! I get a response from Maria asking me to send screen shot of what I was referring to. I did. Nothing. Radio silence. I sent out another email to Maria trying to figure out why is it taking more than a month to get the issue resolved. I was responded with send the link to my store. I did. Another two weeks went by without a solution. I began sending emails where I thought I would get some assistance to rectify something so minor. No. On October 19,2023 I requested for the cancellation of my site and to disengage completely from the Spring platform. Guess what? An immediate response to cancel my account. The Spring company customer service is the worse. My store never launched. I have been gravely inconvenienced getting my merch store up and running to begin raising money for soon to be college students. Never again
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist.
I wanted to order FCB merch, but couldn't believe when I heard that your company censors FREE SPEECH about "God's Army", "Q" and "Freedom" (Which promote Love & Unity worldwide) but apparently you informed FCB this goes against your community standards! You have no problem printing merch with SATANIC upside down crosses, BLM, ANTIFA & LGBTQ that certainly promotes violence, racism and pedophilia! GO WOKE GO BROKE! Your company won't be around much longer as the Silent Majority are NO LONGER SILENT! #WWG1WGA #NCSWIC
Twice so far in the month I have had a Teespring store I have had completely legal and uncontroversial designs removed over concerns about copyright issues-I think. All they do is say we have removed your design, and read this link (which doesn't work, btw) to "try and understand why." In both cases, I put EXACTLY the same design on Etsy, Teepublic, Redbubble and Zazzle in addition to Teespring, and in both cases Teespring was the ONLY one with a problem. It was some art that I got from Creative Fabrica that I pay for, and I even altered it. It is a waste of time to put any designs in my store when I have to deal with my totally legal, uncontroversial designs get removed WITHOUT discussion, incorrectly. I filed a counter-something or other over it, but if they screw me again, I will go elsewhere. Irritating waste of time.
Why did you remove FCB D3CODE's merchandise? What has happened to our country? It is nuts to ruin a business. Yours, primarily.
I will NEVER purchase another item from this company I use to patron. Pre-ordered item they later chose not to produce with the AMERICAN FLAG on it. They will support ANTIFA Violence but not an American Patriot.
Answer: I ordered a sweatshirt, the quality is ok and the printing is ok, nothing fantastic.
Answer: I've ordered from them twice. One was shipped 3 months after the order was placed and the other took less than 3 weeks. I wouldn't order any shirt that you need quickly.
Answer: Designing to Sell is free of charge. You determine your profit margin, based on the item(s) that you create. We charge a flat base price per productyou set the selling price and you keep the profit! Thank you.
Answer: We utilize multiple similar brands to ensure availability. We are unable to select a specific brand to be used for an order. However, if there are any issues with an item received we are always happy to offer a resolution that works best for you. Thank you!
Answer: AWe are always happy to offer a resolution for any item that is not printed or received as originally shown in the order confirmation. Buyers in need of assistance can visit our Help Page at any time, choose the "Contact Us" option, and receive a response within 24-48 hours. Thank you.
Answer: Sorry to hear that you had an issue with our checkout process! All orders are placed directly on our site, we do not currently offer assistance by phone. Our Team would be happy to review the item that you are attempting to order, please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: All delivery time frames are shown at the time of submitting an order and can vary based on the requested product and delivery address. Please contact us directly through our site for further assistance. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Track My Order" or "Contact Us" option. Thank you.
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
We're truly sorry for the lengthy delay and the frustration caused throughout your experience. This is not the standard we aim to uphold. We appreciate your patience and your support of the creator, and we’ll be using this feedback to improve moving forward.
If you have any remaining concerns, feel free to reach out to us at fanhelp@spri.ng with your order information and we'll be happy to provide an updated status of your order. We look forward to resolving this for you soon.