I have been a VIP customer for a few years now. I recently added my second homes address to which clothes were to ship to. Order has been cancelled FOUR times. I call and get CSR ( customer relation service) team and they are no help after countless hours on the phone. Bottom line they are NOT willing to help. Did I mention one order shipped but they will not ship any more. Makes no sense!

A few months ago I went purchased over $300 with of clothes from Torrid (in store). I was pretty excited about earning $150 in Torrid cash! A supervisor was at the counter when another employee was ringing up my items and they both told me I couldn't use my cash until April. April - that's it. That is all that was said about that. It is now April so I went to the Torrid in the mall (I finally had a day off so I was pretty excited about using the Torrid cash - I even got there right before they opened!)and the lady at the counter told me the Torrid Cash deal is over and she was sorry I missed it. What? It's still April! She asked me if I got a little green piece of paper the last time I was in. No, I did not. She than asked me if I received an email. No, I did not. If I did I would have been there at the specified times if I had been informed. Who doesn't want to redeem $150 in rewards? I would have remembered if there was a time limit. I am so frustrated with Torrid as this is not the only time I have had problems with them! I attempted to purchase things on line only to have items taken out of my cart as I am paying for my order! My Torris card only worked half the time but no one knows why and talkingto a customer service representative got me nowhere. I will be taking my business to Maurices from now on because they value their customers and they are way more affordable!

These idiots cannot even print a damn shipping label correctly, then the want to half $#*! fixing the problem. Currently in the process of demanding a refund through paypal

Torrid sells clothes that look good online but are nothing like the items you order. Everything is poorly made from ridiculously thin fabric and it's all manufactured in China. They sell their products for way more than they are worth and the sizing is never continuously the same. Even with sales and promotions, Torrid is a huge waste of money.

I was checking out lingerie last night and Sueann the cashier looked up at me and said to me well whatever this is for I hope it's worth it in a very rude way didn't laugh didn't smile. Nothing called the store and spoke to the manager. Nothing's gonna happen. That's the last time I shop there.

Masonville mall 8:00 pm-the 2 staff on hand were absolutely the laziest, most unfriendly, unhelpful personnel. We had to hunt them down in the store, they couldn't find a price on anything and they refused to let us try anything on with 20 minutes left. No announcement just rude and abnoxious.
Will never shop there again-Wednesday October 23

Torrid made an error in their torrid cash. I tried contacting them through online chat they said it wasnt a problem on their end so I went through with my order. They take my money and confirm the order but they wont ship it. So i call to figure out what is happening to my order. They put my on hold for almost 30min then they finally come back to let me know they cancelled my entire order! I didnt ask them to either, i just asked for an update on my order. Garbage company. Scumbags who cant own up to their own mistakes. Wont be shopping there again.

I ordered some things with a egift card and it wouldn't go through so I called customer service, was a little rude and didn't know what she was doing. I still don't know what the problem was with my gift card because it was never used. My debut card would not go through on phone but I tried on website and it went through. Never could use gift card. Next thing I know I looked on website to find out when I'll be receiving items and order was canceled. With no explanation.

I paid off my account. I recently received a new statement for $1. Why? I called & tried to close account. They stated they do not charge these types of fees. Today I found my account is closed, but the $1 is still there. I refuse to pay it and am worried they will tack on a late fee. Has anyone else experienced this issue?

Today we had the pleasure of meeting Ms Karyn S. From the Kildeer IL store. She represented her employer so positively that we went straight to the sight to see what we wanted! Living in New Orleans, she told us there is one in Metairie. I explained that we rarely leave Orleans parish and she let us know that Torrid.com has the same, and sometimes better selection! What a salesperson! We wish she worked for US! Thank you Karyn!

Every time I asked for a supervisor (3x) I was hung up on. Finally get someone, who I don't think was a supervisor because she couldn't figure the process of verifying there is nothing pending on my account, to tell Comenity so they can release my credit limit. Somehow the system duplicated 2 orders that had already processed and were received, and paid for! Now I have to wait 7-10 business days for it to possibly clear up. Wouldn't be a problem if we weren't in the Torrid Cash season and if I didn't have $1075 in Torrid cash to spend! IF they realize their error, the items I want will be gone, or we will miss the season all together! They are the absolute worst. If I miss out on $1075 (or ANY amount that I've earned) because of their problem, this card is getting shut down and everything I received that I haven't with yet will be returned. This system made me give them 1 star, but if it were up to me, they would get none!

I ordered an item from Torrid for my wife, and got confirmation in my email that I should be able to pick it up in the store as late as today. Well, I never received anything else from them, so I opened a chat session on the Torrid website just to learn that not only had they not actually processed the order, they actually didn't have the item in stock. They didn't charge me, but the fact that I had to go searching for the reason why my wife won't be receiving her gift today, and then having to tell her that I actually did attempt to get her something but got let down by this company is a reason I'll never shop Torrid again and will ensure others I know steer clear.

This company is trash. Don't waste your money on these backsliding liars. We bought an item on sale and they said the info was incorrect. It was perfect. They did it so they could take away the on sale price. Liars, thiever, and donkeys.

I have been trying for MONTHS to get Torrid customer service to correct an error on my acct.
I returned an item that I continue to be billed for, and it is affecting my credit rating.
I advise never to buy anything from them.

Summer of 2023 I would have gave Torrid a 5 star. I still have pretty sandals with the tag on them. This fall and Winter 2023 all the shoes are ugly no type of style. Some of us with wide width feet don't have any other option.Torrid please do better with style and color.Thankyou

If you guys get a torrid card and use the money on there they will sue you and hand it over to lawyers on their behalf

Try avenue.com, J.Crew has 3X now. Because Torrid's quality keeps plummeting and sale prices are still high. If the top is not a dress shirt like the Harper (w/ so much static) then it will wrinkle insanely and/or pill after 2-3 times warring. The pricey tops now look very cheap with little balls covering them. The lowest quality fabrics pill because the fibers are short strands. Long fibers stay together and are much less likely to pill but cost more. I always wash in cold, on delicate, and hang dry, and still they are a mess. Torrid knows they are the only option for more up-to-date looks for young women size 20+. They are NOT even "on trend"! Cringe floral prints, lace, ruffles, sculls, Disney, and so much Chiffon.

I bought clothes and shoes through the Torrid app and everything seemed fine. I have been waiting for an update of my shipment and nothing has come in. I go to check the status and it says canceled. Don't know why if they charged my account and I got the purchase confirmation. Also never received and email or notice of why they canceled my order. Have tried to contact customer support many times and they never answer. Waited on the phone for over an hour and no answer. Worst customer service ever.

I ordered a sweatshirt, leggings and a pair of shoes on August 28,2023. I was hoping to have these for a party in October but it didn't come for that. When tracking the parcel it said delivered! I didn't get it. So I contacted customer service and the said they would send another parcel because they were not be able to reimburse the money. So I accepted their offer to resend my order.
35 days in transit the tracking site says delivered! I still did not receive my parcel. I was offered 70% of my cost?!?! Are they for real? If they can't guarantee that items purchased will be delivered, stay out of foreign countries. Prices were excellent but it's not so good for the consumer who pays but doesn't receive their items! I would have added a photo but I have NOTHING to show for!

Torrid's website is a throw back to the 1990s, when the internet was new and the glitches were legion. The glitches continue to be legion on the Torrid Website. This is the ONLY website that will advertise a fabulous sale and then...NOT LET YOU 'CHECK OUT' THE MERCHANDISE! FOR HOURS! And then, DAYS! Maybe even WEEKS! If you're still inclined to check! Meantime, "the fabulous sale" is ALL SOLD OUT! And, as you continue to TRY to 'check out,' the website constantly reminds you that your items are SELLING OUT! Truly, IT'S LIKE BEING IN THE TWILIGHT ZONE! SO done! Canceling my card, I'm SO done!