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Improve your home's heating with ThermoSoft' s radiant underfloor heating for comfortable warm floors. Click for more information on in floor heating.
ThermoSoft Reviews Summary
ThermoSoft has a rating of 3.9 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ThermoSoft most frequently mention customer service, floor heating and sales rep. ThermoSoft ranks 4th among Flooring sites.
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The planning of a new master bathroom in my attached barn was easy with the help of Mitch, who led me through measuring an empty space and imagining exactly where the tub, vanity, toilet and walk in shower would go so that the order would be accurate. And this always seemed to be after 8 p.m. over several days when I had time. Mitch was always available. The ordering was easy; WarmStep under our antique chestnut nail down bathroom floor, as well as ThermoTile in our walk in shower with a pebble stone floor.
The easiest part of this two-year project was deciding/measuring/ordering the heat for the flooring. We've been finished since last spring. This winter, the heating beneath my bathroom and shower floors is working wonderfully. Add in my remote control heated toilet seat, and this has fast become my favorite room in the house! Thanks Thermosoft.
They did resolve the issue Our system had a failure after a few months of working. Rounds of various testing machines. Was told on the phone that they would fix it and make it right. I always asked for email confirmation - nothing. No real support just bull on the phone. For that money i had floor heat for a few months - now nothing. The wire failed
The folks on the phone are basically just liars.
I've been using Thermosoft for several years and have always received first quality components and excellent customer service including incredibly fast shipping, very efficient!
Thank you very much for professionally walking me through the process and your different heating systems. I love the comfort of the warm floor in my master bathroom.
Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so
Dan was helpful
Absolute best experience. Love the product, great costumer service. Knowledgeable, expert advice 100% availability, all in all 5 star company. Would recommend always. Bought radiant heating in all my house in upstate NY. After the second winter is over I can say this system is much better than previous regular heating system I had. Heat is distributed evenly throughout the room, which makes for greater comfort and a nice warm feeling when you walk on it. The system is not drying the air like forced air alternative. It does not have "jumps" in temperature from too hot to too cold, instead the temperature is constant all the winter. Bought thermostats in all the rooms so everyone can choose their own "climate". In terms of money, the electrical bill is about the same as with natural gas heating before (I am not factoring the cost of installation, just bill over bill).
Things were ordered close to last minute. I appreciate the fast shipping as my business is on the line. Products came well packaged. The best part was the customer service I received from calling in to ask questions about what I was ordering. Concise & clear information was given making my decision very easy. Thank you Thermosoft. Be using you on more of my jobs!
I was amazed as I called ThermoSoft at 7:00 PM pacific time left a message with their answering service 1/2 hour later I get a call from Doug and I know it's 10:30 pm where he's from. He answered all our questions and helped us figure out what we needed and gave us a good price. We just placed our order with him and will recommend Doug to my brother in-law as he wants to know how the product is after it's all installed.
Felt I was given good, solid buying advise from Dan G. Had some issues with the new Thermostat but was given excellent info and instructions from Dan regarding settings that I was not sure of. Got that new Thermostat up and working in no time and I then advised Dan that I may have to call back from time to time seeing this new one has so many features and needs to dialed in accurately to perform factual readings. Dan Recommended that I should call him back with ANY questions regarding this. He then added his ext.# to his email. Dans help was exceptional! Signed his mom, Just Kidding, Kevin Scott
My electrician recommended ThermoSoft and ordering was really easy! I am excited to have heated floors in my bathroom.
I had a wonderful experience with Thermosoft from start to finish. Doug and the Thermosoft team met with me to talk about their products, go through options for installation, and make sure that the flooring I was using would be compatible. Their customer service is top notch.
My overall experience with Thermo Soft has been nothing short of "Excellent". The website was easy to maneuver through. Once I found a product that would be viable for my situation, I had a little chat session with the Tech services...namely Dan G. Dan was very informative and helped me through the process of making the right choices. As we corresponded via email, he was quick to respond. That impressed me! I deal with many clients, reps and vendors and it's one of my pet peeves waiting and waiting on a response. Maybe I'm to impatient...Anyway, thank you Dan and Thermo Soft for the great service and product.
Appreciated prompt response and assistance for a DIYer.
We were thrilled with everything about ThermoSoft flooring. For two years we were advocates and ambassadors for the product. This winter, three of the large pads failed. Although they offer a warranty, it does you no good if you have to tear up your hardwood floors to fix them. We were prepared to put Thermosoft in our whole house when we build new later this year. We will avoid Thermosoft products. Two years isn't enough time to have completely heated floors. In diagram provided, 2,4, and 5 no longer work.: (
Hi Lorraine! Thank you for your feedback. We're glad you loved the floor heating. We are sorry to hear pads stopped working. Warranty coverage does not require pulling up your entire floor. We value your feedback and it's unfortunate we weren't able to come to a resolution to inspect the mats in the field. Your warranty still stands, so when you would like to take further steps, please contact us.
3 years ago I bought 2 mats and one thermostat to control both. I just installed the 2nd mat. Come to find out one of the terminal block screws were stripped from the factory. Since it was over the warrantee They wouldn't stand behind the product. Then I called multiple times to the same rep for additional assistance. He won't return my calls. I'm a contractor and I would never purchase from this company again.
Hi Richard, we're sorry for your experience. Our management would like to go over in detail what happened with your installation. Please contact me directly at (800)308-8057 extension 49 and I will make sure you get connected.
This was a completely new experience for us and Thermosoft walked us through every step of the way. So thrilled with the product and so grateful for the wonderful customer service.
Mitch has been an awesome person to work with. He has provided helpful information along the way during our selection and order process, helped us figure out the right materials and quantities we needed, was excellent at communicating and following up on open orders, was extremely efficient in getting our order processed and delivered timely and was pleasant to work with. I would highly, highly recommend Mitch to anyone needing assistance with their future ThermoSoft orders!
Like shopping in the 60's, GREAT customer Service. Doug, help me get extra padding for our addition, because of a contractor's error. He went above and beyond what a normal company does in today's market. What great products,ease of installation and SUPER customer service. I called Doug three times with questions and he had an answer right away. THanks goes out to Doug what a great customer service Rep.
Service was helpful. I am a novice at this and got the information I needed!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. Reviews like yours allow us to see where we fell short in providing support. We understand it's frustrating when a heating system does not operate as intended. We strive to make sure our customers are completely satisfied with the quality of the products and support. We sincerely apologize that your issue wasn't resolved to your satisfaction. Please give us another chance to work with you on resolving your issue. There may be some circumstances that can cause a system to fail that fall outside of our warranty. However, we do want to work with you to identify the cause of the issue and restore your heating system to working condition. Once again, we want to thank you for sharing your experience because it helps us to provide a better experience for all of our customers. Please call (847) 393-4815 or email sergey@thermosoft.com to speak directly with a member of our management team. We look forward to hearing from you.